Shipping policy

Order processing

Orders are typically processed within 1-2 business days, excluding weekends and holidays. You’ll receive a confirmation email when your order is placed and another email with tracking information when it ships.

Shipping rates and delivery estimates

Shipping options, rates, and estimated delivery times are displayed at checkout. Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect arrival times.

Shipping destinations

We currently ship within the United States. We will announce if and when international destinations become available in the future.

Order tracking

When your order ships, we’ll email you a tracking link. Tracking information can take a day or two to update after the carrier receives the package.

Address changes

Please check your shipping address carefully before submitting your order. If you need to make a change, contact us at support@shirakipress.com as soon as possible. We can’t guarantee changes after an order has entered processing or shipped.

Lost, delayed, or damaged packages

If your package appears lost, arrives damaged, or hasn’t arrived within 5 days of the estimated delivery date, contact us at support@shirakipress.com with your order number. Please include photos of damaged packaging and merchandise when applicable. We’ll review the issue and help determine the next steps.

Preorders and split shipments

Products marked as preorder or made to order may have different processing and delivery estimates, which will be shown on the product page. If an order contains multiple items, they may ship separately.

Returns

Shipping questions related to returns or exchanges are covered in our Return and Refund Policy.

Contact us

For shipping questions, contact us at support@shirakipress.com.